Who authored the phrase "Quality is Free"?

The phrase "Quality is Free" is attributed to Philip Crosby, a prominent figure in the field of quality management. He introduced this concept in his book titled "Quality Is Free: The Art of Making Quality Certain," published in 1979. Crosby emphasized that investing in quality management and improvement initiatives ultimately leads to significant cost savings for organizations, as preventing defects and ensuring quality can reduce waste and rework. The idea suggests that while there may be upfront costs associated with implementing quality processes, the long-term benefits outweigh these initial investments, making quality a financially beneficial focus for businesses.

Understanding this concept helps in recognizing the value of quality initiatives in operational practices, creating a culture of continuous improvement, and reinforcing the importance of quality as an integral part of overall business strategy.