Western Governors University (WGU) MGMT4100 C720 Operations and Supply Chain Management Practice Exam

Internal quality in a business context refers to the objective measurement of desired attributes within an organization. This encompasses determining how well processes and outputs meet predefined specifications and standards, and it focuses on internal operations rather than customer perceptions or external compliance. By measuring internal quality objectively, companies can identify areas for improvement, streamline operations, and enhance overall efficiency, all of which contribute to delivering better value to customers.

While customer satisfaction is crucial, it represents an external measure based on perceptions rather than internal metrics. Subjective assessments and compliance with external standards also do not directly gauge the internal operations of a business. Internal quality focuses on tangible attributes and performance indicators that can be systematically evaluated to support continuous improvement and operational excellence.