Which of the following concepts is emphasized in Deming's 14 Points?

The concept emphasized in Deming's 14 Points focuses on the idea that management must take responsibility for the system. This perspective is crucial because Deming believed that the overall quality of products and services is largely influenced by how well the entire organization, especially management, designs and optimizes processes.

Deming argued that defects and issues in quality are often a result of systemic problems rather than the fault of individual employees. Therefore, it is the role of management to create an environment conducive to quality improvement through effective leadership, continuous training, and support for all employees. Management's commitment to establishing quality systems and processes is fundamental, as it sets the foundation for a culture of continuous improvement and engages all employees in striving for quality outcomes.

In contrast, blaming employees for defects, limiting quality concerns to just the production team, or viewing quality improvement as optional dismisses the integral role that management plays in fostering quality across the organization.