What is the focus of quality improvement in operations management?

Quality improvement in operations management primarily focuses on eliminating waste and errors. This approach is rooted in methodologies like Lean and Six Sigma, which aim to enhance operational efficiency and effectiveness. By identifying and eliminating non-value-added activities (waste) and reducing variability in processes (errors), organizations can improve product quality, customer satisfaction, and overall operational performance.

This focus also leads to continuous improvement, where processes are regularly analyzed and optimized to ensure consistent quality and efficiency. By prioritizing the reduction of waste and errors, organizations can streamline their operations, reduce costs, and enhance their competitiveness in the marketplace.