What does 'Leverage' refer to in workforce management?

In workforce management, 'Leverage' primarily refers to the ability to maximize productivity and efficiency through the use of enhanced tools, resources, or methodologies. By focusing on improving productivity with better tools, organizations can enable employees to work more effectively, resulting in higher output and potentially lowering operational costs. Enhanced tools can include advanced technology, software, or processes that streamline tasks or improve communication.

Choosing to reduce the workforce, outsource jobs, or solely focus on training, while they may have their own merits, do not embody the broader concept of leveraging existing resources and capabilities to enhance overall performance. Leverage is fundamentally about optimizing what is already in place for greater effectiveness rather than merely adjusting staff levels or roles.